Return Policy

Returnable Merchandise

Please note, order cancellations must be requested within 24 hours of the order being placed. Any cancellation requested after 24 hours is subject to denial, or a 15% restocking fee. To cancel your order, please email inquiry@mesdecors.ca

Home Décor Return Policy

  • Items are eligible for a refund within 10 days of package delivery. 
  • All items are inspected upon arrival. Items must be sent back unused and in the original packaging in order to obtain a full refund.
  • The customer(s) is responsible for all return shipping costs if the item(s) do/does not suit their needs and/or likes. A few examples of this would be if an item is ordered by mistake, the color/quality is not to the customers liking, didn’t fit a specific need, etc.
  • If the items arrive in a damaged or defective condition, MES Décors will cover the cost of replacement shipping. We reserve the right to send a replacement for any damaged item(s) before we issue a refund. 

If an item arrives with a manufacturing defect or damage caused in transit, contact Customer Service immediately at inquiry@mesdecors.ca. We will ask for photos to determine the best course of action. All claims must be made within 10 days of delivery. Any claims made after 10 days will not be accepted. MES Décors reserves the right to decline returns or exchanges of items that are not in as-new conditions due to damage or misuse by the customer. MES Décors also reserves the right to decline returns or exchanges not made within the 10-day period.

For further information on our return policy, please contact Customer service at inquiry@mesdecors.ca to speak to one of our team members during business hours. Our business hours are Monday through Friday 10:00 AM-6:00 PM EST.

Imperfect Sales and Clearance Merchandise

We cannot accept returns on any Imperfect sales or Clearance Merchandise. All sales are final on Imperfect Sales or Clearance Merchandise.

Custom Orders

Custom Orders are manufactured especially for you, which is why we do not accept cancellations, exchanges, or returns. Vendor ship times vary, we have only provided you with an estimated ship time.

Problem? Let Us Help

In the unlikely event your item arrives either damaged or defective, please contact customer service immediately at inquiry@mesdecors.ca. To help resolve your issue, we will ask for photos or videos to determine the best course of action (e.g. replacement, exchange, or refund). All claims must be made within 10 days of delivery. Any claims made after 10 days will not be accepted.

Important Disclaimers

Delivery Issues

Once a package leaves our warehouse, we are no longer responsible for lost or stolen packages. If your package shows delivered, but you have not received it please reach out to the shipping company’s Customer Service.  Due to privacy concerns, MES Décors cannot reach out to any shipping provider on behalf of the customer. The shipping provider will allow you to file a claim.  If you live in an area with a high risk of package theft, please reach out to us when you place your order to request a "signature required" delivery.

International Deliveries

International orders are not refundable and customers are responsible for paying any customs duties and taxes.

Arrival Dates

MES Décors does its best to assure merchandise arrives within the quoted delivery time frame. If an unforeseen delay occurs, we will do our best to notify you in advance, however, we do not provide monetary compensation for late delivery.

Color & Finish

Due to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary on each item. Also, due to the nature of how products are crafted, the uniqueness of each item varies from piece to piece. In addition, exposure to light and temperature changes can affect the condition of your merchandise over time.

How to Make a Return

  1. If you would like to make a return, please reach out to MES Décors Customer Service at inquiry@mesdecors.ca to verify return eligibility before sending pieces back.
  2. If you wish to make a return, please indicate the following: the reason for the return, the order number, and the product description.
  3. Please note that a restocking fee of 15% of the order total will be applied to all returns
  4. Pack and seal your return securely in the original package if possible. Include the original packing slip with the indicated information above.
  5. Eligible returns will receive a refund. 

Mail Package to:

MES Décors
Attn: Return Center
109 Gore Court
Milton, Ontario, L9E 1G3
Canada

Refunds

Refunds will be processed when the item has been received in our office. Upon return, your item will be inspected. If eligible, credits will be issued for the purchase price. Please allow up to 14 days for your credit to process.

Non-Refundable Items

  • Imperfect Items
  • Clearance Items
  • Custom Orders
  • International Orders

Credits to your Charge Card

Credit Card and PayPal refunds will only be credited to the credit card or account used on the original purchase. It will take up to 14 days from the date MES Décors has received your return for your account to be credited.

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